Last updated October 05 December, 2018
We hate garbage just as much as you do. We will never share your information with third parties unless required to do so by law or requested by you. The information we collect from you will be used to maintain your services with us and to represent the quality of our work to others, such as in our online portfolio
2. OWNERSHIP OF WEBSITE DESIGN & DEVELOPMENT
Upon completion of a custom website design and payment of web design and development fees, the client is the owner of the commissioned website. cPanel (with Login details) will be handed over to client on request, After handover the cPanel to client we cannot be held responsible for any damages or changes made to the website by the client or the client’s agents.
3. WEBSITE DOMAIN NAME & HOSTING
If Hexerve Solutions Inc. registers a domain name for a client and provide hosting, Hexerve Solutions Inc. will be responsible for changes, up-gradation. Domain & Hosting renewal fee will be charged every year. If client uses his domain name & hosting, Hexerve Solutions Inc. will not be responsible for any changes, up-gradation, damages in domain & hosting.
4. PROJECT INITIATION
The initiation of a web design or development project requires a signed contract or electronically submitted signup form, payment of half of the initial web design/development fees , plus the client logo or any other element that is required to be used in the design. Hexerve Solutions Inc. design websites in accordance with the client’s specifications.
5. PROJECT TIMELINESS REQUIREMENTS FOR CLIENTS
Projects can be hindered if the client does not provide feedback or required elements in a timely manner, such as feedback on a design mock-up, requested sitemap, text to be used as content on the web pages, photos for either the design or for the content, the client’s logo, appropriate account login information, etc. For that reason, if Hexerve Solutions Inc. is waiting for content or other piece of information, the client will be notified. If the client fails to handle the requests within ten business days, then will take any or all of the following steps to keep the project moving forward in a timely manner:
MOCKUP FEEDBACK — If the client fails to give feedback on the design mock-u p within ten business days, by default, the mock-up is approved. If the client later wishes to change the design, additional charges may apply.
SITEMAPS OR PAGE NAMES — If the client fails to provide the requested list of web pages within same ten business days, by default, Hexerve Solutions Inc. will assign page names. If the client later wishes to change these page names, additional charges may apply.
CLIENT LOGO — If the client fails to provide a copy Open file (extensions are .cdr, . psd or .Ai) of an existing logo within ten business days, a substitute logo or company name graphic may be used. If the client later wishes to change the substitute logo or company name graphic, additional charges may apply. If client wishes to make a new/fresh logo then he/she has to pay the charges of particular logo.
PHOTOS TO USE IN DESIGN — If the client has requested the design including photos, then it is client’s responsibility to provide all the photos and if the client fails to provide the required photo within same ten business days, a substitute photo may be used. If the client later wishes to change the substitute photo, additional charges may apply. Client can use our photos or banner with a certain charges.
HOME PAGE & INNER PAGES TEXT — Hexerve Solutions Inc. will provide demo text on home page & inner pages as well. It is client’s responsibility to provide all website content within same ten business days. Client can hire our content writer for content.
6. HOW CONTENT MAY BE SUBMITTED
All content must be submitted electronically via email. Both text and photos/graphics must be correct & clearly printed with the name of the page on which they will be displayed. Content may not be submitted via fax or paper copies or PDF or any image.
7. HOW REVISIONS (CHANGES) TO A WEBSITE DESIGN ARE HANDLED
We take pride in providing attractive designs, however, design is a subjective art, and not everyone’s tastes are the same. While we will gladly make design modifications & changes for no additional charge while the project is in the mock-up phase (10 Days), it is important to be clear on how revisions (changes) to the look of a website design are handled.
The web design sign up form or technical document is the contract that describes the look a commissioned web design project will achieve. Design preferences, such as the look of the site, the color scheme, the functionality, monitor resolution preferences, etc. should be specified at that time, prior to the commencement of any design work. If any design preference stated in the web design signup form was not met, the adjustments will be made free of charge. If the client develops preferences or changes his/her mind after the completion of the work, adjustments will be made by the hour at $15 per hour.
8. COMMUNICATION DURING DEVELOPMENT
All the communication regarding the project would be done through email only. Phone calls should be restricted. As we are in hurry to hand over the client‘s projects as soon as possible. If client wants to talk to our software developer, we can arrange a phone call according to our work schedule. If client has an issue regarding designing & development he/she may generate a ticket after sign up the help desk software provided by us. We will give all projects updates on the last day of the week
9. HOW TECHNICAL SUPPORT IS HANDLED
Clients whose websites are hosted by Hexerve Solutions Inc. have access to emergency technical support 12 hours a day. In the event of a website hosting outage, a technician will be paged. Please note, technical support cannot be provided for clients’ individual computer issues or for third party products or services (individual domain & hosting). For clients who use the free email that comes with our hosting accounts, the email account password and settings will be provided, but it is up to the individual client to set up his/her email in an email software program or on his/her smart phone. If a client is unable to set up his/her email, the client should contract with a computer service company for assistance.
10. QUALITY GUARANTEE
We take pride in offering high quality services and professional customer service. While we make an effort to ensure every aspect of our service is to the client’s liking, we cannot control every variable. If any problem is discovered or error has been made, please report the problem to us immediately so we may take appropriate action. We cannot be responsible for perceived loss of revenue under any circumstances. Changes resulting from a client’s error and/or problems related to third party vendors or technology, such as hosting servers or browser software may result in additional charges.
11. TERMINATION OF SERVICES
If the client changes his/her mind about doing work with Hexerve Solutions Inc. during the course of the initial web design or development phase, or if the client wish to cancel his/her services provided by Hexerve Solutions Inc. then the complete amount will be refunded to the client within 30 days. For refund queries dial our number 1-800-274-0561 or write an email to firstname.lastname@example.org
Note: All Product returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached. For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
12. CHANGES TO TERMS OF SERVICES
Hexerve Solutions Inc. reserves the right to change these terms of service at any time for any reason. We will not be responsible for any damages your business may suffer, arising in contract, tort or otherwise from the use of or inability to use any site or any of its content, hosted any of our services.
13. THIRD PARTY VENDORS
Third party vendors may have separate terms of service agreements. Hexerve Solutions Inc. cannot be held liable for disputes with third party vendors, regardless of whether or not the service is part of a reseller agreement or referral. Hexerve Solutions Inc. cannot be held responsible for lack of functionality or any other aspect of third party services.
If you have any questions concerning our return policy, please contact us at:
(800) 274 – 0561